shipping and returns

Shipping fees

We offer complimentary shipping worldwide.This does not include customs or any extra fees that might be necessary for the delivery of your order.


Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. 
While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods you have the possibility of returning it. 

To return an item

1) Returns are free of charge for the Greek region.
2) For the rest of the EU, return charges are 15 Euro.
3) For the rest of the world the charges are 25 Euros plus and Custom charges.
4) Client is not recharged for the return, the amount is deducted from the already deposited amount.
5) The product must be returned in top condition and not used in any matter.
6) There must be a prior notification via e-mail or telephone.
7) Returns are only accepted 10 days after the customer has received his order.
Please post your return back to us within the original packaging, and a message explaining the reason of the exchange, to the address:

MAURIZIO S.A.
113 AL. PANAGOULI
14121 ATHENS
GREECE

Your new items will be shipped you at no additional cost to as quick as possible. You will be notified via e-mail about the re-send date.

Refunds

We offer no refunds for the items returned, a credit note of equal value of your purchase minus the shipping expenses will be issued for you.
Once the parcel has been received by our warehouse, you will be issued a credit note.

You will be notified via e-mail about your credit note once we've received and processed the returned item.

Store returns

This applies to items purchased from MAURIZIO shop only.
Please retain your receipt as proof of purchase.

Items purchased online can be exchanged for items to the same value or more in any MAURIZIO's shop provided it is accompanied by the original packing within 10 days.

Changes and cancellations

If you'd like to cancel or change your order, please call 0030 210 2759 483 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

Fraud

The company does not take in charge any responsibility of refunds; if a third person had placed an order with a stolen card, or stolen bank details.

Custom fees

For purchases from countries outside EU any customs clearance fees, or customs handling fees for processing the import declaration will be on buyers expense.

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